Automation

Event management through automation is the key to providing availability across systems. An event is an occurrence on your system at a particular place and time. Messages transmitted by an application, system, or device typify events in particular ways so that they can be managed. Through automation, you can suppress the non-essential messages, while at the same time act upon messages that require response. In addition, by using predefined corrective actions and notification techniques, you can respond proactively to problems and resolve them quickly.

CA Automation Point manages events by performing these operations:

Detection-Monitors events, data, messages, and alerts
Analysis-Evaluates and correlates the events it detects
Action-Responds to events with predetermined actions such as:
- Suppressing, highlighting, and rewording messages
- Performing recovery procedures
- Starting and stopping tasks of other resources
- Restarting jobs, processes, or other resources
Notification-Notifies personnel through various policies and procedures using the following:
- Numeric and alphanumeric paging
- Email
- Text-to-speech audio messages
- Windows popup messages
- Voice:
  - Respond to queries through telephone keypad entries
  - Play prerecorded or dynamically built voice messages
  - Record and forward of voice messages

The following illustration shows how this process works:

The following sections describe how CA Automation Point manages events through rules, REXX programming, and integration with external event collection systems.