System Information › Installation Considerations › Files in Use

Files in Use

During installation, ensure that all files that are to be copied or deleted and their directories are not in use. If you receive a message that a copy or delete operation has not completed successfully or that files or directories are in use, shut down any open applications and if necessary, use Task Manager to close any hidden tasks that may be running. Then click Retry. If you click Ignore, Abort, or Cancel in this situation, Setup does not complete the requested operation and may result in a call to Technical Support.

A file or directory can be locked (considered in use) because of NTFS permissions on it or its directory hierarchy, or because a process outside the control of CA Automation Point is using it. If NTFS permissions are not the problem, shut down the process or processes that are causing the locks. The following partial list shows processes that you should consider shutting down. For some of these processes, you may need to use Task Manager or the Services Administrative tool to shut them down.

• Any editor (for example, Notepad)
• Command Prompt windows
• Windows Explorer windows
• Any antivirus program
• Any HTTP server for Web Message Viewer (for example, Microsoft IIS)
• Any JSP Server for the Notification Manager Website (for example, Apache Tomcat)
• The Notification Manager database manager (SQL Server)
• Any component of CA NSM WorldView, Event Management, or CCI
• Cam.exe: (CA NSM Message Queuing Server service)
• Caunisrv.exe (CA-Unicenter service)
• Ccinrsd.exe (CA-Unicenter (NR-Server) service)
• Ccirmtd.exe (CA-Unicenter (Remote) service)
• DISCSRV.EXE (CA-AutoDiscovery service)
• INETINFO.EXE (IIS Admin Service service)
• IPXDSCVR.EXE (CA-IPXDiscovery service)
• Lic98Rmt.exe (CA-License Client service)
• Microsoft Outlook
• Tomcat.exe or Tomcat7.exe (Apache Tomcat service)
• Quenetd.exe (CA-Unicenter (Transport) service)
• SEVPROP.EXE (CA-Unicenter TND Severity Propagation service)
• TaskMgr.exe (Task Manager)
• Wvschdsv.exe (CA-Unicenter Discovery Scheduler service)

Important! apServerInstall.exe and apClientInstall.exe should never be stopped because they are required by the installation program.

Important! Sometimes the Windows kernel locks a file or directory. If you have shut down everything that Task Manager allows and the files or directories are still locked, then reboot your system and retry the installation before performing any other operations.