Using Notification Services › Introducing the VOX Environment › VOX Environment Features › Channel Grouping

Channel Grouping

The VOX environment enables you to logically group voice channels so that you can control the available channels more easily.

Example:

Suppose that you have a 12-line telephone system with the lines allocated as follows:

• Six channels attached to an incoming 800 number
• Four channels for internal help desk calls
• Two channels for customer support purposes

You could define three channel groups (incoming 800, help desk, and support). Then, you could issue commands pertaining to each group: answer any incoming 800 channel, secure the first available support channel to dial a digital beeper, and so on.

Note: For more information, see the section Configuring Channel Groups in this chapter.