Installation › Install CA Automation Point

Install CA Automation Point

Note: If you plan to upgrade from Release 11.2 of the product, see the section Upgrade from CA Automation Point Release 11.2 or Release11.3.

CA Automation Point is distributed on two DVDs. DVD #1 contains all of the CA Automation Point product software. DVD #2 contains drivers for Dialogic brand voice cards (System Release 6.0 PCI for Windows, Service Update 266).

Note: The Dialogic drivers provided with CA Automation Point will not run under Windows Server 2003 64-bit. These drivers will run on all other CA Automation Point-supported operating systems.

To install CA Automation Point

1. Log on to Windows using an account with Administrator authority.
2. Insert CA Automation Point DVD #1 into the DVD drive on your workstation.

   The CA Automation Point DVD Launcher program should begin automatically. If it does, click Install Server or Install Remote Client.

   If this application does not start automatically, do the following:

   1. Click Start on the taskbar, and then choose Run.
   2. In the Open field of the Run dialog, type d:\setup.exe (where d: is the letter of the drive that contains the CA Automation Point DVD) and then click OK.
3. The installation wizard guides you through the installation. Follow the instructions on the dialogs.

   Note: At the beginning of the installation, a dialog informs you that if you have any features of CA Automation Point running, they will be stopped. At this point, any existing release of the product is stopped, and then removed once the installation process begins.

   You will perform the following tasks during the installation:

   • Accept the license agreement
   • Reuse or delete user data found from a previous installation.

     A dialog for these options appears only if Setup detects user data in an existing copy of CA Automation Point on your machine. In that case, you are given the following options:

     • Use the configuration data from the existing copy to configure the copy you are installing.
     • Delete the user data. The end result will be the same as if an earlier version of the product had not been found.

       Note: Either way, your user data is automatically backed up into the Export directory under your User directory path.

   • Select the features you want to install. When you run the Server installation, both server and client components are installed. If you are running the Remote Client installation, only Client components are installed.

     Note: The interfaces to companion products are already installed if CA NSM is installed on the computer.

   • Select a location to install the program

     The CA Automation Point installation program prompts you for a Product installation folder where the program is installed and User files folder location where you want all site-specific files to be stored. You can accept the defaults or choose another directory location. We recommend that you use defaults, which have been selected so that many of CA Automation Point's executables can be run by Standard Users.

   • Review settings

     Note: Any old version of CA Automation Point will be erased if you proceed.

     Important! If, during setup, you receive a message telling you that files or directories are in use and the operation cannot be completed, see Installation Considerations for instructions on completing that operation.

   • Copy program files
4. If a reboot is required to complete the installation process, the setup program requests a reboot. Click the Reboot Now option to reboot the workstation.

Note: An installation log is created in the CA Automation Point Logs directory.