CA Adapter VPN Client User Guide › Troubleshooting › Problem: The proxy server or the VPN server is not available

Problem: The proxy server or the VPN server is not available

Symptom

The following error message appears when you try to authenticate to the proxy server:

The proxy server or the VPN server is not available. Please try after some time.

Solution

This problem might occur in the following cases:

• The proxy server configuration is invalid

  or

• The direct connection to the authentication server is not available.

To fix this problem, do the following:

• Make sure that your Cisco VPN server is up and running.
• Make sure that your proxy server is up and running.

If the problem persists, contact your system administrator.