This appendix describes troubleshooting steps for resolving errors that you may face while using RiskMinder. The troubleshooting topics are classified as follows:
Before you perform any troubleshooting tasks, check the RiskMinder log files to see if there were any errors. By default, all the log files are saved in the <install_location>/arcot/logs/ directory. The following table lists the default log file names of the RiskMinder components.
|
RiskMinder Component |
File Name |
Description |
|---|---|---|
|
RiskMinder Server |
arcotriskfortstartup.log |
This file records all the start-up (or boot) actions. The information in this file is very useful in identifying the source of the problems if the RiskMinder service does not start up. All requests processed by the server. |
|
arcotriskfort.log |
This file records all requests processed by the Server after its startup. |
|
|
Case Management Server
|
arcotriskfortcasemgmtserver.log |
This file records all the start-up (or boot) actions for Case Management. The information in this file is very useful in identifying the source of the problems if the Case Management service does not start up. |
|
arcotriskfortcasemgmtserverstartup.log |
This file records all requests processed by the Case Management Server after its startup. |
|
|
Administration Console |
arcotadmin.log |
This file records the Administration Console operations. |
|
User Data Service |
arcotuds.log |
This file records the User Data Service (UDS) operations. |
Note: See appendix, "RiskMinder Logging" in CA RiskMinder Administration Guide for detailed information about these log files.
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