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CA RiskMinder Windows Installation Guide › Troubleshooting RiskMinder Errors › RiskMinder Server Errors

RiskMinder Server Errors

Problem:

I am trying to restart RiskMinder Server, but it is not coming up. The last line in arcotriskfortstartup.log shows the following error:

Cannot continue due to ARRF_LIB_init failure, SHUTTING DOWN

Cause:

The possible cause might be that you have configured a rule that requires $$rulelibname$$.dll, but this DLL is not present in the %ARCOT_HOME%\plugins\rules\ directory.

Solution:

Do the following:

  1. Search for the occurrences of the following string: 
    Couldn't find symbol [$$RULENAME$$] in library [$$rulelibname$$]
  2. If you find the preceding string, then copy the (corresponding) $$rulelibname$$.dll to the %ARCOT_HOME%\plugins\rules\ directory.
  3. Search for the occurrences of the following string: 
    "Couldn't get function pointer for symbol [ARRF_AddOnRule] in lib [$$rulelibname$$]
  4. If you find the preceding string, then copy the (corresponding) $$rulelibname$$.dll to the %ARCOT_HOME%\plugins\rules\ directory.
  5. If you do not see any of these log strings, then it is strongly recommended that you look for any ERROR or WARNING messages in the log file. It should provide you sufficient information to debug this issue.

Problem:

I am trying to restart RiskMinder Server, but it is not coming up. The last lines in arcotriskfortstartup.log shows the following error:

"Transport Exception on Admin channels: bind: Address already in use"
"Cannot continue due to loadAdminProtocolsAndAddTranports failure, SHUTTING DOWN"

Cause:

The possible cause for this issue is that the Server Management Port (Default Port Number: 7980) is already open on the host by some other process. While, RiskMinder Server requires a minimum of Server Management port to start up.

Solution:

Do the following:

  1. Open the command prompt window.
  2. Navigate to %ARCOT_HOME%.
  3. Start RiskMinder Server in the debug mode, as follows:

    arrfserver.exe -debug -port <new_port>

After the Server Management port is open, the Master Administrator can log in to the Administration Console and configure the other ports.