CA RiskMinder Windows Installation Guide › Understanding the Basics › Introduction to RiskMinder › Data Used for Risk Evaluations › Case Management

Case Management

The Case Management feature of RiskMinder provides administrators and fraud analysts a single unified view of the data that is related to cases. This view helps them analyze the data more efficiently and take faster, better-informed decisions toward resolving the cases. In addition, analysts can also constantly track the status and progress of their cases and maintain complete case histories with instant access to all related information. As a result, Case Management can be used to analyze data and identify new patterns of fraud from historical data. These patterns, in turn, can be used to configure new rules to reduce fraud.

Case Management enables you to:

• Efficiently manage customer service and support
• Manage large numbers of cases and investigations
• Create actions and tasks with due dates
• Assign actions with due dates
• Record investigation notes and the resolution that is provided to the user
• Handle cases and tasks more efficiently
• Keep clear audit trail or history of actions on a case
• Analyze trends
• Generate fraud-related reports