CA RiskMinder Administration Guide › Managing Cases › Case Management Workflows › Case Generation

Case Generation

Typically, cases are created automatically by the system. However, if a case operator manually flags a suspicious transaction for a user, or a Fraud Analyst discovers a suspicious pattern in user transactions, then they can add the suspicious transactions to the case.

A case is generated when:

• The advice for the risk evaluation for a transaction is either Alert or Deny.

  Note: If a case is already open for the user, then this transaction is added to the existing case. You can configure this on the Miscellaneous Configurations page.

• A user contacts your Call Center to dispute a transaction.

  In this case, the case operator can either refer the disputed transactions for further investigation or can mark the transaction as a fraud. In both the cases, the transaction is automatically added to a case.

• A Fraud Analyst suspects some transactions to be fraudulent (typically, based on patterns detected earlier) and marks them for further investigation.

  Note: These transactions are then added to the existing case.