Case Role Privilege Summary

The following table summarizes the privileges available to the case roles discussed in the preceding sections.

Privilege	CSR	Queue Manager	Fraud Analyst
Manage Inbound Calls	ü	X	X
Work on Cases	ü	X	X
Manage Queues	X	ü	X
Rebuild Queues	X	ü	X
View Queue Status	X	ü	X
Analyze Transactions	X	X	ü