CA RiskMinder Administration Guide › Managing Cases › Case States › Expired

Expired

When no CSR works on a New case within a pre-defined number of days, the case state changes to Expired.

Note: The time the last transaction was added to the case or was updated is considered as the Starting Date for the case. The case Expiration Date is calculated as the Starting Date + N days, where N is a configurable value. The default value for N is 10 days.

New transactions cannot be added to an expired case. A new case (and therefore a new Case ID) is created, and the new transactions or events are added to this new case.