This appendix describes the troubleshooting steps, which will help you resolve the errors that you might face while using AuthMinder. The troubleshooting topics are classified based on different AuthMinder components, as follows:
Before you perform any troubleshooting tasks, check the AuthMinder log files to see if there were any errors. By default, all the log files are saved in the <install_location>/arcot/logs/ directory. The following table lists the default log file names of the AuthMinder components.
|
AuthMinder Component |
File Name |
Description |
|---|---|---|
|
AuthMinder Server |
arcotwebfortstartup.log |
This file records all the start-up (or boot) actions. The information in this file is very useful in identifying the source of the problems if the AuthMinder service does not start up. |
|
arcotwebfort.log |
This file records all requests processed by the server. |
|
|
Administration Console |
arcotadmin.log |
This file records the Administration Console operations. |
|
User Data Service |
arcotuds.log |
This file records the User Data Service operations. |
Note: Refer to the topic titled "AuthMinder Logging" in the CA AuthMinder Installation and Deployment Guide for detailed information on the AuthMinder log files.
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