CA AuthMinder UNIX Installation Guide › Troubleshoot Strong Authentication Errors › Strong Authentication Server Errors

Strong Authentication Server Errors

Problem:

I am trying to start Strong Authentication Server, but it is not coming up. The last lines in arcotwebfortstartup.log show the following error:

WARN  STARTUP      -161388848 00WFMAIN - [11]: Protocol module [SVRMGMT_WS] received portType error [bind: Address already in use]

Cause:

The possible cause for this issue is that the Server Management Port (Default Port Number: 9743) is already open on the host by some other process. While, Strong Authentication Server requires a minimum of Server Management port to start up.

Solution:

Perform the following steps:

1. Open the command prompt window.
2. Navigate to $ARCOT_HOME/bin.
3. Run the following command:

   arwfserver -i

4. Enter setsvrmgmtport <new_port_number>

   After the Server Management port is set, the Master Administrator can log in to the Administration Console and configure the other ports.

Problem:

RADIUS requests fail with the "Access-Reject" message.

Cause:

Check for the following:

• Shared secret is configured correctly.
• Strong Authentication Server logs for any errors.

Solution:

Log in to the Administration Console as Global Administrator or Organization and set the shared secret using the RADIUS Configuration page.

Problem:

CA AuthID authentication fails with the following entry in the Strong Authentication Server log file:

[Arcot Exception,No valid issuer certificate is available for this certificate: unknown or invalid certificate issuer in ArcotVerifier], Challenge verification failed -

Cause:

The Domain Key may have expired.

Solution:

Log in to the Administration Console as Global Administrator or Organization and configure the Domain Key using the Credential Key Management Configuration page.