It is important to ascertain how long the Incident has been open. The longer an Incident continues, the more users that might be affected by the issue. On the Incidents page, click the incident to display its incident details. Review the data in the Duration field.
Also check the Severity field to understand the latest status of the incident. An incident rated Major should be examined as soon as possible. If the incident is Closed, then the performance degradation is no longer occurring and has reached previous normal performance levels for a significant period of time.
Click the incident number to see the Details page.
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