Using the Incidents Page › View Incidents

View Incidents

The management console shows sequentially numbered incidents for networks, servers, and applications on the Incidents page and shows incidents for monitoring devices on the Administration page.

Incident reports show details of the related performance degradation and have a maximum time window of 24 hours. You can shift that window to include the time of interest. Because incidents open and close according to incident creation rules, a set of consecutive incidents might represent a single extended period of poor performance.

When registered with the CA PC or the CA NPC, the management console synchronizes its incidents with the registered CA PC or CA NPC:

• If you acknowledge an incident in the management console, the event status for the corresponding incident is updated automatically in CA PC or CA NPC.
• If you acknowledge an event in the Event Manager that was the result of a management console incident, in the management console, the corresponding incident status updates automatically.

For more information about how the CA PC or CA NPC synchronizes management console incidents, see the CA PC or CA NPC product documentation.

Note: Historical incident records are stored as long as the 5-minute data is stored. You can configure the retention period on the Administration page.