Using the Incidents Page › Use the Incidents Page

Use the Incidents Page

The management console creates an incident or record of information each time a threshold is crossed or a Operational Level Agreement (OLA) is not met. If the management console administrator has configured incident responses, the management console automatically launches action to collect more information or notify someone about the performance issue. If the incident response does not include enough information to help you resolve a problem, you can set up a troubleshooting investigation to gather more data.

The Incidents page lists sequentially numbered incidents. Incident reports show details of the related performance degradation and have a maximum time window of 24 hours, which you can shift to include the time of interest. Because incidents open and close according to incident creation rules, a set of consecutive incidents might represent an extended period of poor performance.

The management console stores historical incident records as long as it stores the 5-minute data. For information about changing the retention period for 5-minute data, see the Administrator Guide.