Upgrading the Product › Prerequisites

Prerequisites

Before you upgrade the CA Application Delivery Analysis software, perform the following tasks.

• When upgrading the CA ADA Manager:
  • Verify that you have sufficient disk space available. The amount of available disk space on the C: and D: drive partitions must be greater than the size of the directory installpath\mysql51\data\super.
• Verify that the Application Server role, which includes Microsoft .NET Framework 3.5.1, is installed. The upgrade program now requires Microsoft .NET Framework 3.5.1 to be installed.
• Disable the following types of third-party software on all servers and virtual machines:
  • Antivirus
  • Anti-spyware
  • Server monitoring and maintenance tools such as SMS, SUS, or MoM
• Back up any customized configuration files. For example, if you edited the InspectorAgent.exe.config file to disable packet capture investigations on a CA Application Delivery Analysis Standard Monitor, you will need to restore this change after the upgrade.
• Restart all servers to verify that available operating system patches are applied.
• Obtain the setup program, ADASetup<version>.xxx.exe, from CA Technical Support and copy the program to the servers or virtual machines on which you want to install the software.
• Verify that the setup file has permission to run:
  1. Right-click the setup file and select Properties.
  2. Click Unblock.
  3. Click OK.
• If CA NPC is installed on the same server as CA ADA, migrate CA NPC to a different server before beginning the upgrade of CA ADA.

  To uninstall CA NPC and migrate it to another server, follow these steps:

  1. Stop the NetQoS Mysql51 service from Windows Services. This stops all of the NetQoS services.
  2. Backup the following directories:

     (Required) Database directories

     • <install_directory>\Mysql51\data\netqosportal\
     • <install_directory>\Mysql51\data\em

       (Optional) Customized Event Manager Rules

     • <install_directory>\EventManager\EventManagerWS

       (Optional) Customized NPC logos or themes

     • <install_directory>\Portal\Website\CSS

       (Optional) If SSL is configured for NPC:

     • <install_directory>\SingleSignOn\Configuration\NetQoSPerformanceCenter.xml
  3. Disable CA NPC by deleting the following registry keys:
     • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NetQoS Device Manager Service
     • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NetQoS EventManager Service
  4. Reboot the server and verify that the following services are removed from Windows Services:
     • NetQoS Device Manager Service
     • NetQoS Event Manager Service
  5. Install CA NPC and Event Manager on a new server, following the instructions in the CA NPC Installation Guide. Note that CA ADA version 10.2 requires CA NPC version 6.2. Install to the same drive and path, if possible. If you install to a different drive and/or directory, follow step 15 below after restoring the databases.
  6. Stop the NetQoS Mysql51 service on the new CA NPC server. Copy the directories and files from step 2 above back to their original locations, to restore the databases and configuration settings.
  7. Start all NetQoS services on the CA NPC server and verify that they start correctly.
  8. Launch the CA NPC web page and go to Admin, Data Sources. Find the Event Manager Data Source, select it, and click Edit.
  9. Change the Host Name (IP address) to reflect the IP address of the new Data Source.
  10. Launch the Single Sign-On Configuration tool from the desktop, and select the Performance Center tab.
  11. Edit the Web Service Host and the Web Site Host to be the IP address of the new CA NPC server.
  12. Note: If using CA NPC 6.1SP2 / SSO 6.1.4, the Web Service Host and Web Site Host parameters do not get exposed in the Single Sign-On Configuration Tool. On the CA NPC server run the following, replacing the x.x.x.x with the IP address of the new CA NPC server:
      • mysql -P3308 -D netqosportal -t -e "update performance_center_properties set propValue='x.x.x.x' where propName='NpcWebServiceHost' or propname='NpcWebSiteHost';"
  13. You can verify that these values are changed to the new CA NPC IP address by running the following query.
      • mysql -P3308 -D netqosportal -t -e "select * from performance_center_properties where propname='NpcWebServiceHost' or propname='NpcWebSiteHost';"
  14. From the CA NPC web UI, go to Admin, Data Sources and click Resync All on each of the Data Sources. This pushes the updated SSO settings down to all data sources.
  15. If you have installed CA NPC to a different drive or path than where it was originally installed, run the following command, replacing C:/NetQos/portal/tzinfo with your installation path:
      • mysql -P3308 -D netqosportal –t –e “Update general set value=”C:/NetQos/portal/tzinfo” where attribute=’TimeZoneDirectory’;”
  16. Recycle the NetQoS Device Manager Service and verify that all data sources are syncing properly on the CA NPC Admin, Data Sources page.

  You can now safely upgrade the CA ADA console to version 10.2..