Reporting › Using the Incidents Page › Acknowledge Incidents

Acknowledge Incidents

Acknowledging an incident reduces its priority in reports and indicates that you reviewed the incident. You can also unacknowledge an acknowledged incident to raise its priority in reports.

When you acknowledge the incident, it has the effect of acknowledging the entire lifetime of the incident, from top-of-hour to top-of-hour. In the following example, the incident detail page shows hash marks on the time line to indicate the incident status is Acknowledged from 14:00 to 16:00.

Follow these steps:

1. Click Acknowledge on the detail page for an incident.
2. Select an option on the Acknowledgement Confirmation page and click OK:
   • Acknowledge Incident: Select this option to mark the incident as acknowledged.
   • Unacknowledge Incident: Select this option to mark the incident as unacknowledged.