Administration › Monitoring with a CA Standard Monitor › Troubleshoot a CA Standard Monitor › Troubleshoot the CA ADA Monitor Service › Verify the Status and Priority of the NICs

Verify the Status and Priority of the NICs

If the CA ADA Monitor service is not starting, verify that only two NICs are enabled and that the management NIC has the highest priority.

Follow these steps:

1. On the Windows desktop, click the Start menu, and click Control Panel.
2. In the Control Panel, double-click Network Connections.
3. In the Network Connections window, ensure that the:
   • Management NIC and the Monitor NIC status is Enabled.
   • Status of all other NICs is Disabled.

   Note: A status of Network Cable Unplugged also prevents the CA ADA Monitor service from starting.

4. To disable a NIC, right-click the NIC and click Disable.
5. In the Network Connections window, click Advanced Settings on the Advanced menu. Verify that the Management NIC appears first followed by the Monitor NIC and then other unused connections.
6. Start the CA ADA Monitor service. If the service does not start, follow the troubleshooting steps in the next section.