Frequently Asked Questions

Why can’t a user log into the management console?
If a user cannot log into the management console, make sure the user has product privileges in the CA PC or CA NPC to the management console data source.
After a user logs into the management console, why are some of the pages missing?
If a user cannot view the Operations, Incidents, Management, or Engineering pages, make sure the user has the correct role, and that the role has the appropriate selections. Access to each report page is controlled by the selections in the user’s assigned role.
If the user cannot view the Administration page, make sure the user has product privileges in the CA PC or CA NPC to the management console data source.
Why is there no report data in the management console?
If a page in the management console does not display the appropriate data, make sure the user has product privileges in the CA PC or CA NPC to the management console data source.
Why can’t I drill into the management console from CA PC or CA NPC?
Your role must have the Drill into Data Sources role right, plus role rights to the appropriate pages of the management console data source.