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Incident Responses - Email Notification

Use an Email notification to update someone about the status of the affected applications, servers, or networks. To include more than one application, server, or network in the same email, assign the same incident response to more than application, server, or network. Use the Duration and Severity options to filter temporary incident conditions.

You can assign an Email notification to any incident response. Unlike incident responses for applications, servers, and networks, a monitoring device incident response can be filtered by severity (Major or Unavailable) but not by duration.

The management console sends Email notifications from the management console.

Frequently Asked Questions

• When does the management console notify you of a change? The management console automatically notifies you when an Open incident meets the severity and duration criteria, and when the management console changes the incident status to Closed. The management console can notify you about the same Open incident more than once, if the metric threshold that was violated meets the severity and threshold criteria. For example, on a 10-minute duration, the management console sends 2 email notifications for a single Open incident where the 5-minute intervals were rated Yellow-Yellow-Green-Yellow-Yellow. In this example, the management console creates separate email notifications because the 10-minute duration criteria was met before and after the Normal (green) 5-minute interval.
• What does the "The SMTP Server is not configured" message mean? You must configure the console settings to specify the SMTP server that you want to send email notifications.

Property Details

Complete the following fields:

Minimum Conditions for Taking Action

Specify the minimum severity and duration required for the management console to launch the responsive action. Both criteria must be met for the management console to launch the responsive action.

Severity

Choose an option to specify the incident severity that is required for the management console to launch the responsive action:

• Minor
• Major
• Unavailable

Duration

Choose a threshold, in minutes, for the consecutive amount of time that the same Network or Server metric threshold must be violated for the management console to launch the responsive action.

For example, if Network Round Trip Time (NRTT) is Minor at 1:20, the management console opens a network incident. If NRTT is Minor again at 1:25, and the Duration for the responsive action is 10 minutes, the management console can launch the responsive action.

Email Options

Recipients

Specify the recipient email addresses in the format:

<name>@<domain>

Separate multiple addresses with a comma or semicolon.

Type up to 128 characters in this field. You can create an email alias, which includes multiple recipients.

Format

Format for the email message. Select Full HTML or Summary Text.

Time Zone

Time zone of email notification recipient. The management console offsets report data to this time zone. The default time zone is CST6CDT, which is GMT minus 6 hours during Central Standard Time and minus 5 hours during Central Daylight Time. Use specific time zones instead of the Etc version of your time zone where possible because the Etc version does not account for daylight saving time and the offset is the opposite of what you would expect; that is Etc/GMT+4 is four hours behind GMT, not 4 hours ahead.

More information:

Manage Console Settings

How Incident Responses Work

How Incidents Open and Close