Managing Incident Responses › How Incident Responses Work › Email Notifications

Email Notifications

Email notifications update someone about the status of the affected applications, servers, or networks.

The management console sends email notifications to the SMTP server that is specified by CA PC. Otherwise, the management console sends email notifications to the SMTP server that is specified by the CA Application Delivery Analysis console settings. The CA NPC email specifications are used to send scheduled or ad hoc reports from the CA NPC. The SMTP server configured in the CA NPC is not used by the management console to send email notifications.

To include more than one application, server, or network in the same email, assign the same incident response to more than application, server, or network type.

If an assigned server or network meets the incident Duration and Severity criteria, the management console includes this information in a status update email that the management console sends every two hours.

Edit the Duration and Criteria thresholds to send email notifications about:

• Minor performance degradations that occur occasionally for short periods of time. Something might be happening that you should monitor.
• Major performance degradations that last for 10 minutes or an Unavailable condition that lasts for 5 minutes. You should investigate these types of situations right away.

More information:

Manage Console Settings

How Application Availability Reporting Works