Operational Level Management (OLM) is the disciplined, proactive methodology and procedures used to ensure that adequate levels of operation are delivered to all IT users in accordance with business priorities and at acceptable cost. Operational Level Agreements (OLA) reports in the management console can reveal if levels of operation are met. Common performance metrics on which to set an OLA are:
Because managers need high-level summary reports to answer broad questions such as "Are we meeting our goals?" the Performance Executive OLA reports are a bubble-up report that quickly give the answer to that question for each application. The Availability Executive OLA report shows the big picture of compliance to application availability goals. Daily and hourly details can be accessed by clicking into these summary reports.
Generate OLA Reports at a frequency that makes sense:
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Frequency |
Description |
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Daily |
Very detailed, short-term troubleshooting, IT Department focused, technical content |
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Weekly |
Summary with additional detail for anomalies or trends, also IT focused |
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Monthly |
Summary for business unit and executive management; typically presented as a report card |
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Quarterly |
Quantifies broad operational level with compliance and as input for planning |
OLA violations can usually be seen one of these areas:
OLA reports drive action for performance improvement. As you make changes in these areas you can watch the OLA reports improve.
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