Previous Topic: Check for Duplicate Client NetworksNext Topic: Troubleshoot Dropped Packets

Monitoring with a CA Standard Monitor › Troubleshoot a CA Standard Monitor › Troubleshoot Missing Data

Troubleshoot Missing Data

If the CA Standard Monitor is monitoring traffic, but the management console does not show data or the data is not current, there might be a problem in the communication between the management console and the monitor.

Follow these steps:

  1. Verify that you can telnet from the management console to the CA Standard Monitor on TCP-8080.
  2. If you cannot connect, verify that no firewalls or ACLs are preventing the communication. TCP-8080 is used by the management console to obtain data files from a CA Standard Monitor.
  3. Verify that all CA ADA-related services are started on the management console and the CA Standard Monitor.
  4. Verify that the <ADA_HOME>\Datafiles directory on the management console is not full of files that span several hours or days.