System Administration › Perform System Maintenance › Request a Hardware Replacement

Request a Hardware Replacement

If a CA Application Delivery Analysis appliance experiences a hardware failure, such as a hard disk, network interface card, or RAID controller, contact CA Support to request a replacement. CA Support verifies when you need to replace hardware and will require the following information:

• Server serial number
• Hardware component that failed
• CA Application Delivery Analysis software and version loaded on the server
• Operating system version loaded on the server
• Shipping address and personnel attention

When your replacement part or server arrives, a return shipping label is included. Repackage the failed part or server and place the return shipping label on the box.