An availability operational level agreement (availability OLA) quantifies current application and server availability and availability trends in a report that can be presented to a broad audience. Knowing whether the server or application is not running is useful information. These scenarios point to different problems:
Availability OLA reports give management a tangible metric that shows the availability of an application and its assigned servers as opposed to only monitoring performance based on the number of outages or complaints received. The management console does not track network availability.
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