Managing Incident Responses › How Incident Responses Work › How an Incident Response is Launched

How an Incident Response is Launched

When the management console sees a threshold violation for a network or server metric, the management console automatically opens a network or server incident. Available from the Incidents page, an incident creates a record of information about a performance problem on a server or network, including the affected applications.

When the management console opens an incident for a:

• Server, the management console evaluates the server incident and launches a set of actions on the affected server and to the poor performing applications running on that server.
• Network, the management console evaluates the network incident and launches a set of actions on the network and to the poor performing applications running across the network.

Although the management console rates the performance of an application using Combined metrics, the management console does not create application incidents. However, the management console lets you define application incident responses. An application incident response is an application response to a network or server incident. For example, if you configure an application incident response for the Exchange application, the management console launches the incident response when a:

• Network incident is created by clients accessing the Exchange application
• Server incident is created by a server that hosts the application

The management console does not launch an application incident response when the threshold for a combined metric, such as Data Transfer Time, is crossed.

By default, the management console does not launch a notification or investigation in response to a network or server incident. Edit the Default incident responses to add one or more actions, and create additional incident responses as needed.