You use the Alerts feature to review and evaluate system messages that are related to activity on your grids. An Alerts link on the product masthead lets you open an Alerts dialog that provides detailed information about the alert. You can manage the current list of alerts by acknowledging them to remove them from the default display. You can also specify the number of days to save your alert history.
You can activate email notification of alerts to receive an email when an alert at a designated severity level occurs. You can enable or disable the feature at any time using the check box on the Users page.
Use the following features to work with system alerts:
Click the Alerts link in the product masthead to review current system alerts in the Alerts dialog. Alerts are categorized by severity level.
Specify the number of days to save your alert history.
Specify one or more email addresses for alerts, and set the severity level when an email is sent.
When an alert is generated, the Alerts link appears active on the system masthead. The link specifies the number of active alerts to acknowledge.
Click the Alerts link to open the Alerts dialog. In the Alerts dialog, you can review the following information:
Specifies if the alert is acknowledged or not. When you acknowledge an alert, it no longer appears in the main list in the Alerts dialog.
To filter the list, select or clear the Show Acknowledged check box.
Displays the date and time when the alert was generated.
Indicates the severity of the alert.
Describes the alert and recommends the appropriate action to resolve the problem.
You can work with messages on four alert security levels:
You can manage the alerts list by acknowledging an alert, and by setting the option to save alert history.
You can use the email notification feature to indicate email addresses to send alert messages. You designate a severity level for alerts. When an alert message at or above that level occurs, an alert email is automatically sent.
You can only configure one severity level for alerts for each user ID. For a simple implementation, configure the admin User ID for a severity level, and associate email addresses with this ID.
Your BFC server must be able to use the mail relay for the recipient email domain. For example, if your system firewall prohibits email to an external network, you cannot designate an external email address.
Follow these steps:
The Users page opens.
The User property page opens.
Specifies if the email notification feature is active for the designated email addresses. To disable email notification, clear this check box.
Indicates the emails for alerts. You can enter multiple emails, separated by commas. A warning displays if you indicate an email address in an incorrect format.
Specifies the severity level at which an email is sent. Alerts are sent for severity at or above the level selected. For example, to send an email for all alert levels, select the Information level. You can select another level from the drop-down list.
Specify the email language. You can choose from a list of languages on the drop-down list. Both the email title and body of the email text are sent using the language that you select.
Note: You can add email alert fields to the displayed columns on the user page. To change the display, right-click the column header and select the elements to display. Display options include the indication if alerts are enabled, the email address, the alert level, and email language.
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