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Appliance Fails to Start

If your appliance fails to start, the most likely reason is that the appliance is not starting the VM agent. For example, during start, the appliance takes a long time to start and then fails. The log says that appliance start timed out.

To fix this issue, verify that the appliance runs the /lib/applogic/vmad bash script when booting completes. All templates from the global catalog start this script by default.

If you cannot SSH to the appliance, then most likely the volume or its boot configuration may have become corrupted. You can stop the application, manage, and inspect the volume or start from the template again. If the problem reoccurs, contact Technical Support.

If your network is not working, consider the following information to obtain shell access to the appliance: