This appendix describes the troubleshooting steps, which will help you resolve the errors that you might face while using CA Strong Authentication. The troubleshooting topics are classified based on different CA Strong Authentication components, as follows:
Before you perform any troubleshooting tasks, check the log files to see if there were any errors. By default, all the log files are saved in the <install_location>\Arcot Systems\logs\ directory. The following table lists the default log file names of the components.
|
Component Name |
File Name |
Description |
|---|---|---|
|
CA Strong Authentication Server |
arcotwebfortstartup.log |
This file records all the start-up (or boot) actions. The information in this file is very useful in identifying the source of the problems if the CA Strong Authentication service does not start up. |
|
arcotwebfort.log |
This file records all requests processed by the server. |
|
|
CA Advanced Authentication |
arcotadmin.log |
This file records the CA Advanced Authentication operations. |
|
User Data Service |
arcotuds.log |
This file records the User Data Service operations. |
|
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