This appendix describes the troubleshooting steps, which will help you resolve the errors that you might face while using CA Risk Authentication. The troubleshooting topics are classified based on different CA Risk Authentication components, as follows:
Before you perform any troubleshooting tasks, check the CA Risk Authentication log files to see if there were any errors. By default, all the log files are saved in the <install_location>\Arcot Systems\logs\ directory. The following table lists the default log file names of the CA Risk Authentication components.
|
CA Risk Authentication Component |
File Name |
Description |
|---|---|---|
|
CA Risk Authentication Server |
arcotriskfortstartup.log |
This file records all the start-up (or boot) actions. The information in this file is very useful in identifying the source of the problems if the CA Risk Authentication service does not start up. |
|
arcotriskfort.log |
This file records all requests processed by the CA Risk Authentication Server after its startup. |
|
|
Case Management Server
|
arcotriskfortcasemgmtserver.log |
This file records all the start-up (or boot) actions for Case Management. The information in this file is very useful in identifying the source of the problems if the Case Management service does not start up. |
|
arcotriskfortcasemgmtserverstartup.log |
This file records all requests processed by the Case Management Server after its startup. |
|
|
Administration Console |
arcotadmin.log |
This file records the Administration Console operations. |
|
User Data Service |
arcotuds.log |
This file records the User Data Service (UDS) operations. |
Note: Refer to appendix, "CA Risk Authentication Logging" in CA Risk Authentication Administration Guide detailed information on these log files.
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