CA Strong Authentication Administration Guide › Managing Users and Credentials › Update User Credential Information

Update User Credential Information

Users use credentials to authenticate to the system.

Note: To update the credentials of a user, verify that you have the appropriate permissions and scope to do so. MA cannot manage any credentials. GAs can manage the credentials for all users (including other GAs) within their scope. The OAs and UAs can manage credentials for all users in their purview.

Follow these steps:

1. Complete Step 2 through Step 5 in Update User Information.
2. Click the Manage Authentication Credentials tab to display the Credential Details page.
3. To set all the credentials of the selected user to the same status, you can use the All Credentials section to achieve this. Perform the following steps:
   1. Expand the All Credentials section by clicking the arrow sign preceding it.
   2. Choose any of the following options:

      Note: These statuses are not applicable for an OTP if the credential is in the Verified state.

      • Enable: To enable all the credentials of the user. For example, if the credentials of the user are locked, then you can enable them with this option.
      • Enable and Reset Disable Period: To enable the disabled credentials and reset the disable period. For example, the user is on a vacation and their account is disabled, if you want to enable this user’s credential before the disable end date, then you can use this option to enable the credential and reset their disable period.
      • Disable: To disable all the credentials of the user.
      • Disable for a Period: To disable all the credentials of the user for the period that you specify.
   3. Click the Save button corresponding to this section.
4. If you want to apply different configurations for different credentials, then perform the following steps:
   1. Expand the required credential section by clicking the arrow sign preceding it.

      Note: If the user has multiple credentials of the same type, then a separate section (<Credential Type> <(Usage Type)>) is shown for each of these credentials.

   2. Change the settings of the required credentials. You can change the following credential settings by using this page:
      • Status of the credential
      • Extend the credential validity
      • Add or change the existing credential custom attributes

      Note: For OATH OTP Token credentials, you can reuse abandoned tokens, assign new tokens, deassign tokens, associate the vendor token ID with the OATH OTP Token that is generated by the CA AuthMinder Server, and synchronize the OATH OTP Token.

   3. Click the Save button corresponding to the credential you have changed.