CA Strong Authentication Administration Guide › Managing Users and Credentials › Elevating Users to Administrators

Elevating Users to Administrators

Required Permissions

Verify that you have the appropriate permissions and scope to do so. The MA can promote any user. GAs can promote users to OA, UA, or GA for organizations within their administrative purview. OAs can promote users to OA or UA for organizations within their administrative purview. UAs cannot promote users to administrators.

Elevate Users to Administrator

Follow these steps:

1. Click the Users and Administrators tab.
2. Under the Manage Users and Administrators section, click the Search Users and Administrators link to display the Search Users and Administrators page.
3. Enter the partial or complete information of the user who you want to promote (as discussed in the preceding section) and click Search.

   A list of administrators and users matching the search criteria appears.

4. Click the <user name> link of the user who you want to promote.

   The Basic User Information page appears.

5. Click Edit to open the User Information page.
6. If the user’s First Name, Last Name, Email address(es), Telephone Number(s) are not specified, enter the same. These attributes are mandatory for administrators.
7. If the user’s Email is not specified, enter the same. This attribute is mandatory for administrators.
8. Click Next to display the User Account page.

   Note: If no account type is configured for the user’s organization, then the Change Role to Administrator button is displayed on the Update User page itself.

9. On the User Account page, click Change Role to Administrator to display the Create Administrator page.
10. On this page:
    • Specify the role of the new administrator from the Role drop-down list.
    • Enter the password for the administrator in the Password and Confirm Password fields.

    Note: If the organization is configured for CA AuthMinder User Password authentication, these fields are not displayed.

    • In the Manages section, select the organizations that fall within the scope of the administrator. Perform one of the following steps:
      • Select the All Organizations option, if you want the administrator to manage all current and future organizations in the system.
      • Select the required organizations from the Available Organizations list and click the > button to add these organizations to the Selected Organizations list.

      The Available Organizations list displays all the organizations that are available in the scope of the logged in administrator. The Selected Organizations displays the list of organizations that you have selected for the administrator to manage.

11. Click Create to save the changes and create and activate the administrator.

    Note: If the user being promoted is in the organization that uses CA AuthMinder User Password authentication, then an Activation Code is generated after you click Create. This is used by the promoted administrator to log in to the Administration Console.