CA Risk Authentication Administration Guide › Case Management › Case Queue Management › Delete the Queue

Delete the Queue

Note: Before you delete a Queue, it is highly recommended that you edit the Queue definition such that no cases are present in this Queue, refresh the cache, rebuild the Queue, and then delete this queue. This ensures that cases, which were in this queue, are not lost.

1. Log in as an OA or a QM.
2. Activate the Case Management tab.
3. Under the Queue Management section, click the Manage Queues link to display the Manage Queues page.
4. From the Select Organization list, select the Organization whose Queue Status you want to update.
5. From the Queue Name list, select the name of the queue you want to delete.

   The updated page appears.

6. Click Delete This Queue to delete the Queue.
7. Refresh the organization cache for the changes to take effect.

Important! You cannot delete the DEFAULT Queue.