CA Risk Authentication Administration Guide › Case Management › Case Queue Management › Disable the Queue

Disable the Queue

Note: To be able to disable a Queue, you must ensure that you have the appropriate privileges and scope to do so. Only GAs, OAs, and QMs can disable Queues.

To disable a Queue:

1. Log in as a GA, an OA, or a QM.
2. Activate the Case Management tab.
3. Under the Queue Management section, click the Manage Queues link to display the Manage Queues page.
4. From the Select Organization list, select the Organization whose Queue Status you want to update.
5. From the Queue Name list, select the name of the queue you want to disable.

   The updated page appears.

6. Click Disable This Queue to disable the queue.
7. Refresh the organization cache for the changes to take effect.

Important! You cannot disable the DEFAULT Queue.