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CA Risk Authentication Administration Guide › Case Management › Case Roles › Case Role Privilege Summary

Case Role Privilege Summary

The following table summarizes the privileges (Y represents Yes, N represents No) available to the case roles discussed in the preceding sections.

Privilege

CSR

Queue Manager

Fraud Analyst

Manage Inbound Calls

Y

N

N

Work on Cases

Y

N

N

Manage Queues

N

Y

N

Rebuild Queues

N

Y

N

View Queue Status

N

Y

N

Analyze Transactions

N

N

Y