This appendix describes the troubleshooting steps, which will help you resolve the errors that you may face while using CA Strong Authentication. The troubleshooting topics are classified based on different CA Strong Authentication components as follows:
Before you perform any troubleshooting tasks, check the CA Strong Authentication log files to see if there were any errors. By default, all the log files are saved in the <install_location>/arcot/logs/ directory. The following table lists the default log file names of the CA Strong Authentication components.
|
CA Strong Authentication Component |
File Name |
Description |
|---|---|---|
|
CA Strong Authentication Server |
arcotwebfortstartup.log |
This file records all the start-up (or boot) actions. The information in this file is very useful in identifying the source of the problems if the CA Strong Authentication service does not start up. |
|
arcotwebfort.log |
This file records all requests processed by the server. |
|
|
Administration Console |
arcotadmin.log |
This file records the Administration Console operations. |
|
User Data Service |
arcotuds.log |
This file records the User Data Service operations. |
Note: See the topic titled "CA Strong Authentication Logging" in the CA Strong Authentication Installation and Deployment Guide for detailed information about the CA Strong Authentication log files.
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