Troubleshooting Topics

This section contains the following topics:

Symptom:

When I try to connect the Linux Backup Server from Arcserve UDP Console, connection fails and I see a red mark against the node.

Solution:

When the server fails to connect from the console, you can troubleshoot it to establish a successful connection.

To troubleshoot the connectivity issue

Launch Hyper-V Manager, open Linux Backup Server virtual machine and login.
Run the following command.
```
service network restart 
```
Verify that the IP address assigned to the server is 192.168.10.2. To verify, run the following command.
```
ifconfig 
```
Go to the Arcserve UDP Console and update the Linux Backup Server node.
If the server fails to fetch the IP address 192.168.10.2, follow the instructions in Troubleshoot from DHCP Microsoft Management Console (MMC) section.

Troubleshoot from DHCP Microsoft Management Console (MMC)

Important! Ensure that the DHCP server service is running appropriately on the appliance.

Launch DHCP MMC from the Server Manager, Tools, DHCP.
Expand the nodes through IPv4 node and ensure that the scope with the name 192.168.10.0 exists under it.
Expand the Address Leases node and delete the presence of any other lease record.
Log into the Linux Backup Server and run the following command.
```
service network restart
```
Go to the Arcserve UDP Console and update the Linux Backup Server node.

Linux Backup Server connects successfully from the Console.