Using CA ARCserve D2D On Demand › Manage ARCserve On Demand Portal

Manage ARCserve On Demand Portal

The ARCserve On Demand Portal is your link between CA ARCserve D2D On Demand and the CA Cloud. This portal provides two separate views, depending on the role accessing the portal:

• The Customer role lets you centrally manage and monitor all devices within your account.
• The Partner role lets you centrally manage and monitor all customer accounts within your master account (or partner domain). In addition, a Partner role can also individually select any customer account within the master account and "impersonate" the Customer role for that account. As such, all functions that can be performed from a Customer role can also be performed from the Partner role.

This ARCserve On Demand Portal lets you manage licenses, cloud storage space, and the individual devices (or customers) within your account. To help manage your account, this portal provides a dashboard-type storage summary for all devices within your account (Customer role) and all customers within your master account (Partner role). This snapshot overview lets you quickly and easily monitor relevant information and help you manage your CA Cloud storage environment. In addition, through this portal, CA ARCserve D2D On Demand automatically monitors and sends alert notifications to your specified email addresses when certain thresholds are reached, such as when you are approaching your account expiration date or when your used storage space is approaching your total storage space limit.

This portal provides menu options to let you perform such functions as:

• Manage account user credentials
• View current storage utilization/consumption reports
• View License information (quantity of each type of license allocated, license assignments, number of licenses in use, and so on)
• Remove/Disable/Enable a License from a selected device
• Purge data from a selected device
• View related Events (activity log type of information)
• Download CA ARCserve D2D On Demand installation packages
• Contact CA Technical Support (which connects to a CA support technician through Live Chat)

The ARCserve On Demand Portal is accessed from the functionality taskbar on the CA ARCserve D2D On Demand homepage. You must provide proper credentials (user name and password) to gain access to this portal.