Contact CA

Contact CA

Contact CA Support

For your convenience, CA Technologies provides one site where you can access the information that you need for your Home Office, Small Business, and Enterprise CA Technologies products. At http://ca.com/support, you can access the following resources:

• Online and telephone contact information for technical assistance and customer services
• Information about user communities and forums
• Product and documentation downloads
• CA Support policies and guidelines
• Other helpful resources appropriate for your product

Providing Feedback About Product Documentation

If you have comments or questions about CA Technologies product documentation, you can send a message to techpubs@ca.com.

To provide feedback about CA Technologies product documentation, complete our short customer survey which is available on the CA Support website at http://ca.com/docs.

Support Links for CA ARCserve Central Applications:

CA Support Online offers a rich set of resources for resolving your technical issues and provides easy access to important product information. With CA Support, you have easy access to trusted advice that is always available. The following links let you access the various CA Support sites that are available:

• Understanding your Support--The following link provides information about maintenance programs and support offerings, including terms and conditions, claims, service-level objectives (SLO), and service hours.

  https://support.ca.com/prodinfo/centappssupportofferings

• Registering for Support--The following link takes you to the CA Support Online registration form which is used to activate your product support.

  https://support.ca.com/prodinfo/supportregistration

• Accessing Technical Support--The following link takes you to the One-Stop Product Support page for CA ARCserve Central Applications.

  https://support.ca.com/prodinfo/arccentapps