Troubleshooting CA ARCserve Central Host-Based VM Backup › Blank Webpages Appear or Javascript Errors Occur

Blank Webpages Appear or Javascript Errors Occur

Valid on Windows Server 2008 and Windows Server 2003 operating systems.

Symptom:

When you open CA ARCserve Central Applications websites using Internet Explorer, blank web pages appear or Javascript errors occur. The problem occurs when opening Internet Explorer on Windows Server 2008 and Windows Server 2003 operating systems.

This problem occurs under the following conditions:

• You are using Internet Explorer 8 or Internet Explorer 9 to view your application, and the browser does not recognize the URL as a trusted site.
• You are using Internet Explorer 9 to view your application, and the communication protocol in use is HTTPS.

Solution:

To correct this problem, disable Internet Explorer Enhanced Security on the computers that you use to view your application.

To disable Internet Explorer Enhanced Security on Windows Server 2008 systems, do the following:

1. Log on to the Windows Server 2008 computer that you use to view reports using the Administrator account or an account that has administrative privileges.
2. Right-click Computer on the desktop and click Manage to open the Server Manager window.
3. From the Server Manager window, click Server Manager (Server Name).

   From the Server Summary section, open Security Information and click Configure IE ESC as illustrated by the following:

   

   The Internet Explorer Enhanced Security Configuration dialog opens.

4. On the Internet Explorer Enhanced Security Configuration dialog, do the following:
   • Administrators--Click Off
   • Users--Click Off.

   Click OK.

The Internet Explorer Enhanced Security Configuration dialog closes and Internet Explorer Enhanced Security is disabled.

To disable Internet Explorer Enhanced Security on Windows Server 2003 systems, do the following:

1. Log on to the Windows Server 2003 computer that you use to view reports using the Administrator account or an account that has administrative privileges.
2. Open Windows Control Panel and then open Add or Remove Programs.
3. From the Add or Remove Programs dialog, click the Add/Remove Windows Components option to access the Windows Components Wizard screen.

   Clear the checkmark next to Internet Explorer Enhanced Security Configuration.

   Click Next.

   Follow the on-screen instructions to complete the configuration and then click Finish.

Internet Explorer Enhanced Security is disabled.