Troubleshooting Arcserve Backup Patch Manager › Patch Manager Troubleshooting › Arcserve Backup Patch Manager causes Arcserve Backup jobs to fail

Arcserve Backup Patch Manager causes Arcserve Backup jobs to fail

Important! When you are specifying a scheduled day and time for automatic patch downloads/installs, please make sure the schedule does not coincide or conflict with other scheduled active Arcserve Backup jobs (backup, restore, scan, merge, tapecopy, etc). The installation of some patches can cause the Arcserve Backup Services to be shut down and possibly disrupt your job.

• Verify that scheduled Arcserve Backup jobs do not conflict with the Arcserve Backup Patch Manager schedule for automatic installs. Arcserve Backup Patch Manager will not check if there are any active jobs or other Arcserve Backup operations running at the time of the automatic schedule to download and install patches.
• If the problem persists, contact Arcserve support for online technical assistance and a complete list of locations, primary service hours, and telephone numbers.