"Branch name already exists" error occurred

Troubleshooting Global Dashboard › Global Dashboard Troubleshooting › "Branch name already exists" error occurred

During full synchronization of data from the branch site to the central site, you receive the following warning message:

"Branch name [name of branch] already exists in the Central Primary Server. The following name [name of branch_1] is suggested to be used as the new Branch name. Do you want to continue with the new Branch name?"

Reason:

You inadvertently assigned a duplicate branch site name.
You tried to reinstall Global Dashboard from the branch site and then attempted a full data synchronization to the old central site.

Action:

Assign a different name to the duplicate branch site name.
At the central site, open the Central Manager UI and delete the duplicate branch site name that was registered earlier. For more information about deleting branch names, see Understanding Central Manager.
At the branch site, click No in the warning message and manually initiate a full data synchronization again by clicking 'Synchronize' button in Branch Manager UI. For more information, see Manually Synchronize Data.