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Introducing Arcserve Backup Agents and Options › Using Agents › Agent for Virtual Machines › Troubleshooting › Mount Operation Problems › Volume Mount Points Cannot be Traversed

Volume Mount Points Cannot be Traversed

Valid on all Windows systems functioning as backup proxy systems.

Symptom:

Arcserve Backup cannot traverse volume mount points after the agent mounts a file mode backup using VDDK.

Solution:

This is expected behavior. VMware VDDK does not support the capability to traverse volume mount points related to file level backups.