Introducing Arcserve Backup Agents and Options › Using Agents › Agent for Virtual Machines › Troubleshooting › Mount Operation Problems › Directories Do Not Appear Under the Mount Point When Completing File Level Backups

Directories Do Not Appear Under the Mount Point When Completing File Level Backups

Valid on all Windows systems functioning as backup proxy systems.

Symptom:

File and folder directories do not appear under the mount point when performing file level backups using VDDK.

Solution:

VMware VDDK cannot map file and folder directories to a mount directory on a volume or drive letter. However, VDDK maps the mounted volume to a symbolic link device path using the signature that follows:

\.\vstor2-mntapi10-F0751CFD007E00000000000001000000\.  

The above signature is a low-level device path that you can view in the Windows Object namespace. However, the namespace is not mapped to a volume drive letter on a mounted volume on the backup proxy system.