Introducing the Enterprise Module › Troubleshooting › Image Option: Drive Cannot be Frozen

Image Option: Drive Cannot be Frozen

Symptom:

The drive cannot be frozen during a backup operation.

Note: This problem is specific to Image Option.

Solution:

If there is any activity on the drive, the Arcserve Backup Image Option may not be able to freeze the drive. The following occurs if the drive cannot be frozen during a backup operation:

• If the drive does not freeze, and the Continue with Backup option has been selected for the freeze fail action, the option tries to lock the drive for exclusive access.
• If the drive cannot be locked and you change any data, the backup data may be inconsistent and unusable.

The drive cannot be locked for the following reasons:

• Windows Explorer has this drive expanded. Make sure the drive is not expanded.
• An MS-DOS command prompt dialog is opened with this drive letter. Close the MS-DOS command prompt dialog associated with the drive letter.
• An application has opened a file on the drive. Make sure you close all applications that may open a file on the drive that you are backing up.