Troubleshooting › Media Problems › Autoloaders and Changers Appear Offline

Autoloaders and Changers Appear Offline

Valid on all Windows platforms. Affects stand-alone libraries and changers.

Symptom:

In Device Manager, the device appears offline. Jobs associated with the device fail. The Tape Engine is running.

Solution:

When the Tape Engine detects problems with devices, Arcserve Backup statuses the device as offline and generates a message, similar to the following, in the Activity Log:

[Library Failure: Manual intervention required [Device:5][Iomega REV LOADER]]

To remedy this problem, do the following:

1. Stop the Tape Engine.
2. Disconnect the device and correct the problem with the device.

   Note: For information about troubleshooting the device, see the device manufacturer's documentation.

3. Connect the device to Arcserve Backup.
4. Start the Tape Engine.

   If the device is working properly, Arcserve Backup will detect the device and status the device as online.