Troubleshooting › Authentication Problems › Unable to Create Reports from Report Manager

Unable to Create Reports from Report Manager

Valid on Windows platforms.

Symptom:

When you try to create reports from Report Manager, the following message appears:

CA ARCserve Backup cannot write to the specified directory or cannot communicate with CA ARCserve Backup engines.

Solution:

This problem can occur under the following conditions:

• The user does not have write access to the specified directory.

  To remedy this condition, verify that the user has write permissions to the specified directory.

• The path specified is not correct.

  To remedy this condition, verify that the path specified is correct.

• Report Manager cannot communicate with the CA ARCserve Tape Engine, the CA ARCserve Database Engine, or both.

  To remedy this condition, verify that the Tape Engine service and the Database Engine service are running on the backup server.