Troubleshooting › CA Technical Support

CA Technical Support

For online technical assistance and a complete list of locations and phone numbers, contact Technical Support at http://ca.com/supportconnect. Technical support is available 24 hours a day, 7 days a week. For telephone assistance, call:

U.S. and Canada

1-800-225-5224

International

(1) 631-342-4683

Note: Only your local CA Support Center can provide native language assistance. Please use English when contacting any North American center.

If you are unable to resolve the problem, please have the following information ready before contacting CA Technical Support:

• All the diagnostic information described in Collecting Diagnostic Data.
• Product name, version number, operating system, and genlevel.
• Product name and version number of any other software you suspect is involved.
• Version level and PUTLEVEL of the operating system.
• Your name, telephone number and extension (if any).
• Your company name.
• Your site ID.
• A severity code. This is a number (from 1 to 4) that you assign to the problem. Use the following to determine the severity of the problem:

  1

  a "system down" or inoperative condition

  2

  a suspected high-impact condition associated with the product

  3

  a question concerning product performance or an intermittent low-impact condition associated with the product

  4

  a question concerning general product utilization or implementation