In the table below, use the left column to categorize the problem your site has encountered. Then, follow the instructions in the corresponding right column to generate useful diagnostic data.
|
Type of Problem |
Procedure |
|---|---|
|
Installation |
Be sure and customize this for your product. Check for any SMP/E errors. |
|
User-initiated functions |
Sequence the events prior to the error condition. Look up all abend codes, IBM and/or CA 1. Call CA 1 Technical Support with the documentation for the problem. |
|
System or Operator functions |
Obtain a printed copy of the console messages, then see user-initiated functions above. |
|
CA 1 ABENDs |
Follow instructions (if any) in the Messages Guide. Note the abending module name and offset including the point of abend. Save the dump. |
|
CA 1 TMC or Audit errors |
Sequence the events prior to the error condition. Call CA 1 Technical Support for the best recommendation on how to recover from these errors. |
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